FAQ

  • What products do you sell?
    We offer a selection of jewelry products, including bracelets and earrings, designed to suit a variety of personal styles and occasions.

  • How can I place an order?
    Simply browse our website, add your desired items to your cart, and proceed to checkout by following the on-screen instructions.

  • How long does shipping take?
    Our estimated shipping time is usually 10-20 business days, depending on your destination and local delivery conditions.

  • Will I receive a tracking number?
    Yes. Once your order has been processed and shipped, a tracking number will be sent to your email if available.

  • Can I cancel my order?
    Orders may be canceled within 12 hours of purchase. After that, processing may already have started, and cancellation may not be possible.

  • What should I do if I receive a damaged or incorrect item?
    Please contact us at service@charmquenn.com within 7 days of delivery and include your order number along with clear photos of the item and packaging.

  • Do you accept returns?
    Yes. We accept returns on eligible items according to our Return Policy. Items must be unused, in original condition, and returned within the approved return window.

  • How do I request a refund?
    To request a refund, please email service@charmquenn.com with your order number and reason for the request. Once approved and the returned item is received and inspected, the refund will be processed to your original payment method.

  • Can I change my shipping address after placing an order?
    If you need to update your shipping address, please contact us as soon as possible. We can only make changes before the order has been shipped.

  • How can I contact customer service?
    You can reach our customer support team at service@charmquenn.com.